Frequently Asked Questions
Everything you need to know about shopping with Friends with Frank.
What is your return policy?
We offer returns on all full-priced items within 14 days of delivery. Items must be in their original condition, unworn, and with all tags attached to be eligible for a refund or store credit.
How long will it take for my order to arrive?
Domestic orders typically arrive within 3-5 business days via express shipping. International delivery times vary by location but generally take between 7-12 business days.
Where are your garments produced?
We pride ourselves on ethical manufacturing. Our collections are designed in Australia and produced by skilled artisans in ethically audited factories that prioritize quality and fair labor practices.
Can I make changes to my order after it has been placed?
Once an order is placed, it is processed quickly by our warehouse team. Please contact our customer care team immediately, and we will do our best to accommodate any changes before the order is dispatched.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and any applicable duties or taxes are calculated at checkout based on your specific delivery destination.
How do I care for my Friends with Frank pieces?
To ensure the longevity of your garments, we recommend following the specific care instructions on the internal label. Most of our high-quality wool and silk pieces are dry clean only.