Returns & Exchanges

At Friends with Frank, we want you to cherish your investment pieces for years to come. If your order isn't quite right, we offer returns for refund or exchange within 14 days of delivery, provided items are in original condition with tags attached.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Carefully pack your items in their original packaging, ensuring all designer tags and garment bags are included to maintain the item's quality.

• 3.
  Ship It Back

  Download and print your prepaid shipping label from the portal, then drop your parcel at any authorized courier location.

• 4.
  Receive Your Refund

  Once our team inspects your return, we will process your refund or store credit within 5 business days to your original payment method.